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The Strategic Role of the Call Center in a Recovering Economy
The following post is from guest contributor Peggy Carlaw, founder of Impact Learning Systems. You can follow Peggy on Twitter @pcarlaw. As the economy begins to recover and organizations begin...
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Four Ways to Make Your Call Center Run Like a Well Oiled Machine
Strategies for success from the ICMI Call Center Demo & Conference Last week I had the honor of participating in a panel discussion (Beyond the Hype: A Real World Look at Cloud vs Premise Based...
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